Refund policy
Refund & Return Policy
At Ravera, we want every order to reach you in the condition and quality you expect. If there is a genuine issue with your order, our refund process is designed to review and resolve it fairly.
Please read the policy below before returning any product.
Return Request
A refund or return request must be submitted within 7 days of receiving your order.
To start a request, contact us through either:
Email: raveraleather@gmail.com
WhatsApp: +92 307 5771999
Customers should not send a product back before receiving return approval from Ravera.
When contacting us, customers should provide:
- Full name
- Order ID
- Product name
- A clear explanation of the issue
- Clear photographs showing the product and the issue
- A short video where necessary
Providing clear information helps us review the request quickly and fairly.
Return Review & Authorization
Once we receive the request, Ravera will review the information, photographs, and/or video provided.
The purpose of this initial review is to verify the reported issue and determine whether the order is eligible to be returned for inspection.
If the request is accepted for further inspection, Ravera will provide return instructions and a Return Authorization.
Customers must not return a product without receiving this authorization.
Approval to send a product back does not automatically mean that a refund has been approved.
Final refund approval is made only after the returned product has been received and physically inspected by Ravera.
Return Conditions
To be eligible for a refund, the product should generally:
- Be returned in the same condition in which it was received
- Not show signs of unnecessary use, misuse, alteration, or customer-caused damage
- Be returned with its original packaging where reasonably possible
- Match the product associated with the original order
- Be returned according to the instructions provided by Ravera
We recommend using a trackable courier service when returning an item.
Ravera cannot process a refund for a returned parcel that does not reach us.
Damaged, Defective, or Incorrect Order
If a customer receives a product that is:
- Damaged
- Defective because of a manufacturing issue
- Incorrect compared with the confirmed order
- Significantly different because of an error made by Ravera
the customer should contact us within the 7-day return period and provide clear photographs or a short video showing the issue.
Once the product has been returned, received, and inspected, Ravera will determine whether the issue was caused by Ravera.
If the issue is confirmed to be our responsibility, the approved refund may include:
- The amount paid for the product
- Reasonable return shipping charges incurred by the customer, where applicable
Proof of the return shipping cost may be required.
Natural Leather Characteristics
Ravera products are made using genuine leather.
Natural leather may contain variations in grain, texture, shade, pores, creases, small marks, or other characteristics resulting from the natural hide.
These characteristics may vary from one product to another and are generally not considered manufacturing defects.
A refund request based only on normal natural-leather variation may therefore not qualify as a product defect.
Customer Preference or Customer-Caused Issues
If Ravera is not responsible for the reason for return, including situations such as a change of preference or another approved non-defect return, the customer will be responsible for the return courier charges.
Products damaged through misuse, improper handling, modification, or damage occurring after delivery may not qualify for a refund.
Eligibility will be determined after reviewing the individual case and inspecting the returned product.
Refund Information Form
Once a return has been authorized, Ravera may provide the customer with a Refund Information Form.
The customer should print and complete this form and place it inside the return parcel.
The form may request:
- Full name
- Order ID
- Product name
- Return shipping cost
- Bank name
- Account title
- IBAN / Account number
- WhatsApp number
- Email address
Customers should ensure that their banking information is correct.
Ravera will not be responsible for delays caused by incorrect account information supplied by the customer.
The customer's email address or WhatsApp number may also be used to provide refund confirmation and payment receipts.
Refunds
Once the returned product has been received, it will undergo a final inspection.
Ravera will then notify the customer through email or WhatsApp regarding the outcome of the refund request.
If the refund is approved, the approved amount will be transferred to the bank account provided by the customer.
Ravera aims to process approved refunds within approximately 7 business days after inspection and approval.
The time required for the amount to appear in the customer's account may vary depending on their bank.
The refund will be based on the actual amount paid for the product at the time of purchase.
Return Shipping Charges
Responsibility for return shipping depends on the reason for the return.
If the return is caused by a confirmed mistake, manufacturing defect, incorrect product, or another issue for which Ravera is responsible, reasonable return shipping charges may also be refunded after verification.
If Ravera is not responsible for the return, the customer will be responsible for all return shipping charges.
Customers should retain their courier receipt until the refund request has been completely resolved.
Exchanges
Ravera currently does not offer exchanges.
If an eligible product is returned and the refund is approved, the case will be handled as a refund rather than an exchange.
Customers wishing to purchase another product may place a new order separately.
Important
Sending a product back to Ravera does not automatically guarantee a refund.
All refund requests are reviewed individually, and refunds are issued only after the returned product has been received, inspected, and approved according to this policy.
For return or refund assistance:
Email: raveraleather@gmail.com
WhatsApp: +92 307 5771999